Refund Policy

Short version: If SkillForge isn't working for you, we'll refund. The first 14 days of any new subscription are no-questions-asked. After that, we still try to do the right thing — just email us.

1. First 14 days — no-questions refund

Any first-time paid subscription (Personal, Pro, or Team) can be refunded within 14 days of the initial charge. No questions asked. Email support@webbox.app with the subject line "Refund request", include the account email, and we'll process the refund within 5 business days.

This applies to your first paid subscription. If you've subscribed before, canceled, and re-subscribed, the 14-day window doesn't reset — but see Section 3 below; we still consider case-by-case.

2. Annual plans — 30-day extended window

Because annual subscriptions are a bigger commitment up front, we extend the refund window to 30 days for new annual subscribers. Same process: email support@webbox.app within 30 days of the charge.

3. After the refund window

If something is genuinely wrong — a critical skill stopped working, a billing error, a service outage that affected your work — please email us anyway. We don't have a rigid policy after the window because we'd rather handle these case by case, and we aim to be fair.

What "reasonable" looks like:

• You forgot to cancel after a renewal you didn't intend — we typically refund the renewal in full if you ask within 30 days and you haven't actively used the service that period.
• A skill you depend on broke and we couldn't fix it within a reasonable time — pro-rata refund covering the affected period.
• Billing error on our side — full refund.

What we generally don't refund:

• Costs you incurred at third parties because you used a skill (e.g. Claude API charges, Stripe processing fees on transactions you made, Replicate or Groq usage). Those weren't paid to us and we can't refund what we didn't receive.
• Long-past subscriptions you used heavily, then decided weren't worth it. The 14-day window is exactly for "is this worth it?" evaluation.

If you're not sure whether your situation qualifies, email and we'll talk.

4. How refunds are issued

Refunds go back to the original payment method via Stripe. Most cards reflect the refund within 5–10 business days. If you paid with a method that no longer exists (closed card, expired account), we'll work out an alternative.

5. Cancellations vs refunds

Canceling your subscription and requesting a refund are different things:

• Cancel stops the next renewal but you keep access until the end of the current billing period. No money moves.
• Refund returns money you've already paid. Combined with cancel, it ends access immediately and refunds the unused portion.

Most people who don't want to continue just need to cancel — you don't lose what you've already paid for, you just stop the next charge.

6. Promo and discount codes

If you joined SkillForge with a promo or invite code that gave you a free or discounted start, the refund window begins on the date of your first paid charge, not the date you signed up. The same 14-day no-questions rule applies (30 days for annual plans).

7. Disputed charges

If you think a charge is wrong, please email support@webbox.app first. We can almost always sort it out faster than a chargeback. Filing a chargeback without contacting us first may result in your account being suspended (Stripe imposes meaningful fees on us for chargebacks, and a chargeback from a customer we never heard from is a strong abuse signal).

If we can't resolve it together, of course your chargeback rights with your card issuer are unaffected.

8. Contact

Refund requests and billing questions: support@webbox.app

Please include:

• The email address on the account
• The approximate date of the charge you want refunded
• A line or two about why, if you want to share — totally optional within the 14-day no-questions window

This policy interacts with our Terms of Service. The 14-day no-questions refund is our standard offering and exceeds what's required by most consumer-protection laws — we'd rather treat customers well than fight over $9.